Intercultural Business Skills

Business Partner: France/ Italy/ Ukraine/ others

In today’s global business community, working with partners in different countries is becoming the norm. Whether the work entails coordinating with the Spanish and Russian offices or dealing with a major business partner in Sweden, it is essential to understand the customs and “different ways of doing business” in your partner countries.

Goal

This workshop will sensitize the participants to the intercultural situations and will address country-correct behaviour in your partner country. You will learn to interpret the different mentalities and approaches, norms and values of the business partner.

You will be able to prevent misunderstandings and to engage in effective and productive business relations with the international partner.

Contents

• Participant expectations
• Self-introduction as „intercultural being“
• Sensitisation regarding prejudices
• In-depth knowledge of own and partner country cultures
• Basics of intercultural competence with international business partners
• Differences in work mentality, company culture and communication
• How differing values and mentalities are reflected in communication
• Dealing with language difficulties
• Verbal and non-verbal communication
• Working on joint projects; transferring operational procedures and expertise
• Country and business culture
• Exchange of experiences of encountered difficulties and mishaps

Method

• Trainer Input
• Sensitisation Exercises
• Role Play
• Case Studies
• Self-Analysis
• Feedback