Leadership Skill: Communication

Communication as essential skill for leading and managing people

Talking to someone is the most direct and strongest form of communication and plays the central role in leading and managing people. The dialog with your staff or customers will determine if and how you are able to get your tasks and expectations »on the road«.

In leading and directing meetings and conversations you demonstrate your real leadership competence: here you accomplish clarity and transparency of work processes, you master negotiations and tough situations, you help solve potential conflicts, you motivate your team!

Goal

In this encompassing 3-day training you will discover communication as an effective leadership instrument in all kinds of management situations – with customers, business partners, your team or supervisors.

You hone your judgement in conversations and learn to direct your communication, so as to effectively realize your goals and expectations. You will also acquire the instruments to continually improve your communication skill in your leadership practice.

Contents

• Leadership and communication
• The three layers of communication
• Leadership instruments in conversations
• Listening and effective questioning
• The effect of inner attitude
• Recognizing and overcoming resistance and barriers
• Dealing with difficult or tricky people
• Facilitation and meeting skills
• Presentation and negotiation skills
• Clarification and conflict resolution talks

Method

Trainer input, role play, practical exercises, personal leadership practice, self analysis and reflection, feedback